Position Summary

The Customer Engagement Representative's key responsibilities include collaborating closely with the Regional Business Director (RBD), utilizing specific skills such as self-starting initiative and effective phone communication to build strong customer relationships. This role involves supporting sales strategies, maximizing business opportunities within the assigned area, and maintaining accurate records through our CRM system. Primarily responsible for the sales support efforts of the Regional Business Director (RBD) and direct sales efforts in specific accounts supporting ADMA Biologics Products (Bivigam, Asceniv and NABI-HB).

Essential Functions (ES) and Responsibilities

• Accountable to supporting the sales strategies and selling efforts of the assigned Regional Business Director (RBD).
• Support the selling strategy and reinforce the regional business plan to maximize the business within your responsible business area under the direction and guidance of the RBD.
• Establish and maintain virtual relationships with office-based customers assigned to you along with current hospital purchasers for Nabi-HB and high-volume hepatitis-B IG accounts nationally.
• Maintain accurate accounts records and call activity via the CRM.
• Successfully complete all required company training; new hire on-boarding and new hire product and disease state training in an accurate and timely manner.
• Attend and participate in all required compliance training.
• Manage customer targets with the expectation of making 20+ high quality direct customer conversations per day.
• Collaborate across several RBDs each with different urgencies and strategies and properly managing your time accordingly to support each as expected.
• Proficient in technical aspects of ADMA Biologics product lines.
• Working knowledge of Word, Excel, PowerPoint, and TEAMS.
• Perform other job requirements as requested to advance the commercial opportunities of the company (i.e., Nabi-HB)

Job Responsibilities or Job Requirements

Competencies

Experience Requirements

• Education Requirements:
  • Bachelor’s degree or equivalent experience is required.

• Experience Requirements:
  • Prior selling experience is required.
  • Prior experience in sales within the healthcare field is preferred. 

Preferred Experience

Core Competencies/Behaviors:

• • Self-Starter: Proactively manages tasks and responsibilities in a virtual environment including a productive working schedule a minimum of 40 hours a week during the core hours of business from 9:00am to 5:00pm.

• • Effective Communication: Strong verbal and written skills for virtual collaboration and customer interaction.

• • Perseverance: Demonstrates resilience and determination in achieving sales objectives.

• • Adaptability: Flexibility in meeting changing virtual work expectations and priorities.

• • Relationship Building: Establishes and maintains strong customer relationships through virtual channels.

• • Attention to Detail: Maintains accurate records and follows up diligently through CRM.

• • Prioritization/Time Management: Balance sales activities, training, and compliance requirements effectively.

• • Tech Proficiency: Utilize virtual communication tools and CRM systems proficiently.

Compliance Requirements (ES)