Position Summary

The individual in this position is responsible to provide supervision for all day-to-day activities on the donor floor and in the plasma processing area. These responsibilities include, but are not limited to management of production, regulatory compliance, scheduling activities, and human resources activities as required.

The Donor Floor Supervisor facilitates the coordination of day-to-day center activities to support the achievement of company goals and objectives. The Donor Floor Supervisor oversees the execution of the training plan and SOPs for staff members working on the donor floor and or in the plasma processing area. This individual actively works to provide an environment of teamwork and mutual respect between staff members. This individual works to ensure donor satisfaction is maximized with the intent of providing a safe, healthy, and friendly environment for both donor and staff.
This individual observes staff to confirm they are performing their work in compliance with SOP’s and regulatory requirements. Any deviations from this standard are addressed as soon as possible to lessen the likelihood of reoccurrence. The Donor Floor Supervisor ensures high standards of customer service. The supervisor is responsible to ensure all activities within their area of responsibility are always prepared for audit.

The individual in this position provides supervision on the donor floor 90% of the time and 10% of the time will be spent in administrative tasks. This position provides a bridge between daily operations functions and center administration.

Essential Functions (ES) and Responsibilities

Key Duties (E):
• Ensures donor floor staff are trained and competent to perform job duties in accordance with the SOPs and regulatory requirement.
• Schedules trained staff to ensure sufficient staffing are to support safe and efficient donation activity and meet the expected staffing ratios.
• Actively monitors and directs donor flow to ensure donors are moving through the donor floor at the expected pace and makes necessary adjustment to meet expected donor time in center goals.
• Identifies ways to improve workflow and identify efficiencies while working within constraints of SOPs.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.
• Works in cooperation with QA in areas such as monitoring of errors, developing, and implementing corrective actions, and to ensure the Center meet regulatory, cGMP, and customer requirements always.
• Monitors medical supplies usage and use of other company resources to confirm use as intended and in accordance with SOP and routinely monitors inventory against usage. Informs supervisor when supplies are needed.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed. Follows company policies about the documentation and administration of disciplinary actions.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Provides input into staff annual evaluations.
• Sets an example of good work ethic and encourages good work ethic in staff.
• Maintains competence with all position required tasks.
• Travel required on an as needed basis.
• Additional duties as related to/supporting the needs of the business may be assigned by management as deemed necessary.

Supervisory Duties (E): Oversees donor floor employees.

Job Responsibilities or Job Requirements

Competencies

Experience Requirements

Education Requirements: High School diploma or equivalent required.

Experience Requirements: Two years of phlebotomy experience required. Two years of successful supervisor experience in a medical setting required. Experience should include managing staff schedules and addressing performance issues. Previous experience operating an automated blo

Preferred Experience

Compliance Requirements (ES)

As a part of our Quality Systems and cGMP initiatives, employees are responsible for ensuring compliance with all ADMA Quality policies, standards, and SOPs in their area of work and responsibility. This includes ensuring all Quality Assurance (QA) records and reports, Human Resources (HR) policies, and Environmental Health and Safety (EH&S) procedures and practices are completed in a timely manner. Any delay or failure to comply with policies, standards and procedures is required to be communicated/escalated to the appropriate responsible parties, such as QA, HR, or EH&S depending on the