Position Summary

The Screening and Registration Supervisor will supervise the day-to-day activities of both the registration and screening areas. The Screening and Registration Supervisor will oversee the execution of the training plan and SOPs for all employees who work in these areas. This individual will work to ensure an environment of teamwork and mutual respect between staff members. This position will manage donor flow to ensure donor satisfaction and center production is maximized with the intent of providing a safe, healthy, and friendly environment for both donor and staff.

Continuous observation of staff to ensure compliance with SOP’s and regulatory requirements. Any identified deviations in these areas must be immediately addressed to lessen the likelihood of repeated infractions and elevated to the next level of management as deemed necessary. The supervisor is responsible for ensuring that all activities under their oversight and the staff reporting to them are always prepared for audit. This includes organization of area, staff training to include complete and accurate records, and staff execution of all activities.

Providing a high level of customer service is a critical responsibility of this position.  This position is not intended as an administrative position but provides a bridge between daily operations functions and administration.

Essential Functions (ES) and Responsibilities

• Key Duties (ES):
  • Monitors donor flow to ensure donors are moving through the center at the expected pace, adjusting as necessary, and seeking ways to improve workflow and identify efficiencies.
  • Works directly with QAS/designee in areas such as monitoring of errors, developing and implementing corrective actions, and ensuring the Center meets regulatory, cGMP, and customer requirements always.
  • Ensures medical supplies and other company resources are used as intended by routinely monitoring inventory against usage.
  • Ensures trained and adequate staff are available daily.
  • Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
  • Provides input into annual evaluations.
  • Sets an example of good work ethic and instills good work ethic in staff.
  • Other duties as assigned by management.

• Supervisory Duties:
  • Monitors staff performance against existing standards and provides immediate correction to staff as needed.
  • Manages absences, attendance issues, and work task schedules on a proactive basis.
  • Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.

Job Responsibilities or Job Requirements

Competencies

Experience Requirements

• Education Requirements:
  • High School diploma

• Experience Requirements:
  • Previous experience in a supervisor role in a medical related field preferred.
  • Ability to drive for extended periods (four hours at a time).
  • Ability to drive or fly to company/industry meetings, training, and in support of other ADMA Centers as determined by supervisor.
  • Occupational Exposure to blood borne pathogens.
  • Available to work extended shifts and weekends.
  • Ability to lift, pull, or tug up to 40lbs.
  • Work requires extended periods of standing and bending.
  • Ability and skill level to supervise and train others required.

Preferred Experience

Compliance Requirements (ES)

Ensures staff reporting to them are trained and competent in accordance with the SOP’s, regulatory requirements, center training plan, and available to support safe and efficient donation activity.